Shipping

We ship exclusively to Germany.

Shipping in germany

Within Germany from a goods value of 99.99 €

free

Shipping costs without age verification

4.95 €

Shipping costs with age verification
_{Spirits and tobacco products}

5.95 €

Shipping is done exclusively by DHL in germany.

Do I still have to pay taxes or customs duties?

The prices shown on the product pages include all taxes, customs duties and other price components. This applies to all deliveries within Germany.

What is an age verification?

If your order contains spirits or tobacco products, we need to make sure that you are of legal age. To do this, DHL checks your identity and age using an official photo ID when handing over your parcel. Shipments addressed to a DHL Packstation are automatically forwarded to the nearest DHL branch.

How long does shipping take?

Orders placed by 12:00 noon will be shipped the following day. The delivery time is usually 3-5 working days due to the island. However, we have no influence on the final transport time by DHL or weather-related ship cancellations. Please understand if it should take a day longer.

Where is my parcel?

As soon as your parcel leaves our warehouse, you will receive an e-mail with a link to the DHL shipment tracking. There you can see the current status of your parcel.

A bottle leaked during shipping. What should I do?

All spirits are always shipped in special PTZ-certified bottle cartons and secured with filling material. This ensures that your delivery arrives undamaged. In rare cases, however, bottles may break. If you notice this when you receive the parcel, simply refuse to accept it. We will then receive the parcel back and send you a replacement directly.

If you only discover the defect when you open the parcel and the shipment tracking does not indicate any transport damage, you must immediately take the original parcel and its contents, including the inner packaging, to the nearest post office and have a damage report recorded. Please send this together with as detailed photos/videos as possible to info@onlineshop-helgoland.de as soon as possible. You will then receive either a replacement delivery or your money back in full.

I would like to return my parcel. What do I have to do?

You can return your goods to us within the statutory cancellation period of 14 days after receipt of the order. To do this, put a note with the details from the cancellation form in the parcel. Please understand that you will have to bear the costs of the return shipment.

What happens if delivery is unsuccessful?

If the order is cancelled or acceptance is refused with a reason for complaint, we will refund all shipping costs and provide a return label. In the event of revocation of the order or refusal of acceptance without a reason for complaint, the customer shall bear all shipping costs incurred. We will also charge renewed shipping costs if delivery is not possible, e.g. due to incomplete address information.