Shipping is done exclusively by DHL.

Do I still have to pay taxes or customs duties?

The prices shown on the product pages include all taxes, customs duties and other price components. This applies to all deliveries within Germany and the EU. For deliveries to Switzerland and non-European countries, the German VAT of 19% is not included in the price. However, there may be charges (national taxes) upon importation, please check with your National Customs Office. In the event of a return due to customs regulations, the transport costs incurred will not be reimbursed.

What is an age verification?

If your order contains spirits or tobacco products, we need to make sure that you are of legal age. To do this, DHL checks your identity and age using an official photo ID when handing over your parcel. Shipments addressed to a Packstation are automatically forwarded to the nearest branch.

How long does shipping take?

Orders placed by 12:00 noon will be shipped the following day. The delivery time within Germany is usually 3-5 working days due to the island. However, we have no influence on the final transport time by DHL or weather-related ship cancellations. Please understand if it should take a little longer.

International deliveries may take more than 5 working days to arrive.

Where is my parcel?

As soon as your parcel leaves our warehouse, you will receive an e-mail with a link to the DHL shipment tracking. There you can see the current status of your parcel.

A bottle leaked during shipping. What should I do?

I would like to return my parcel. What do I have to do?

You can return your goods to us within the statutory cancellation period of 14 days after receipt of the order. To do this, put a note with the details from the cancellation form in the parcel. Please understand that you will have to bear the costs of the return shipment.

What happens if delivery is unsuccessful?

If the order is cancelled or acceptance is refused with a reason for complaint, we will refund all shipping costs and provide a return label. In the event of revocation of the order or refusal of acceptance without a reason for complaint, the customer shall bear all shipping costs incurred. We will also charge renewed shipping costs if delivery is not possible, e.g. due to incomplete address information.